Core Values & Differentiators

United Strings BPO has a capacity of 60 seats which can host a maximum of 200 operational seats in a day if required and is available with modern infrastructure capable of operating continuously meeting 24x7 operations requirements.

  • Strives for excellence
  • Shows transparency in all dealings
  • Does not compromise on ethical
    values
  • Constantly surpasses the client's
    expectations
  • Strives to improve by seeking feedback from others
  • Leads by example through personal accountability & credibility
  • Makes objective decisions that are impartial & unprejudiced
  • Recognizes its employees as the foundation of its success
  • Reflects upon own experiences for continuous learning & growth
  • Actively fosters the vision, mission & values of the organization

Client Partnership

United Strings BPO an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides.

United Strings is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility will continue to grow and thrive. Further, we also have a full service capability across BPO, IT and consulting in order to have a greater ability to impact client organizations. Further, we have invested in building a world class outsourcing capability center to support our strong technology and BPO credentials backed by global delivery. We will continue to make investments in all its strategic focus areas. The BPO/ITES engagement model like any other business imperative is based on trust, relationship, proven domain and above all a mutual desire to grow business and achieve gains and efficiencies in the system. It is not an anathema for poorly thought out business decisions or an alternative to ad hoc cost cutting business measures. Our clients and us recognize this and work with each other to make this a win all.

United Strings is an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides. Please be assured that we extend service to international standards with the state of the art facility that we have. Further it is empowered by internationally recognized methodology and operating procedures. Hence, our clients are always provided with the best service that is possible.

Operational Procedure

We are continually expanding upon our knowledge and services to assist clients with successfully implementing of their “Business Solutions” across the Globe. In order to meet the individual needs of clients, maintains a wide range of qualifications. We excel in our BPO / KPO/ITES Operational & Quality skills. Our extensive knowledge base entails us in planning and executing 24 X 7 Operations effectively. Moreover, our functional and technical. Techno Brain BPO experience extends to interfacing our CRM with our Clients Applications and various call based functions. At  United Strings we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their “Business Solutions” across the Globe. We also follow a robustly defined operational procedure to ensure process integrity and minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in devising a plan to implement the strategy and de-risking the plan to ensure success.

Discovery:
At this stage, we try and understand clients' business, identify outsource opportunities, assess requirements, review environment and confirm validity.

Analysis:
For analyzing, we gather documentation, identify solution and costing,
confirm and validate with client and prepare the process implementation plan.

Transition Management & Implementation:
At this juncture, we adapt process plan, emulate client process, document operating plan, and confirm performance requirements.

our standards

United Strings Technologies  established in 2014 is an Intellectual Property driven Technology Services Company, committed to deliver innovative IT solutions, BPO/ITES services and IT Training worldwide. United Strings Team comprises of able and experienced technology professionals with an experience of over a decade across all verticals.  United  Strings specializes in providing expert helpdesk and consumer technical support. In the first few months of operation the Organization managed to  cater  great service by binding themselves  with well known clients to  provide end to end solutions.

did you know?

We have physical data security facilities with us.

Physical & premises security measures :

  • CCTV Cameras with remote access monitoring
  • Security check for all employees at the entrance
  • Mobile phones, PDAs, Bags, Pens & Papers not allowed inside the office
  • Security enabled premises with biometric fingerprint access control for production area, Tech & Server rooms

Post-crisis security measures:

  • Client SLA followed – Contracts signed with clauses on ensuring data security
  • Insurance on data security considered to be taken based on work volume
  • HR driven is investigation done & details are submitted to client on action points
  • Recommendations also sent to management for further action